You can request any remaining funds be withdrawn from your account at any time. To request the withdrawal:
- Head to Manage-> Campaigns and pause the campaign(s) you want refunded.
- Write an e-mail to ads@sharpspring.com with subject line "Funds - Account name", where "Account name" is the name of your business in SharpSpring Ads. In the body of the email, include the campaigns you'd like refunded.
- We will initiate a refund on unspent funds back to the credit cards they were received from within 48 hours. There is a 7% administrative fee for withdrawing funds.